Important Update: Changes to Our Loyalty Club Program

Dear Firespiral Fans new and old,

We would like to share some important news regarding our loyalty club program.

After careful consideration and valuable feedback from our fantastic Firespiral community, we have made the decision to close our loyalty club to new applicants from today. We believe that this change will help foster a stronger sense of inclusivity and engagement for all Firespiral fans, regardless of their purchase history with us.

We understand that there are many Firespiral enthusiasts who have supported us in various ways beyond direct purchases, and we want to recognise and involve them more actively. By closing the loyalty club and shifting towards regular promotions and giveaways in our vibrant Facebook group, we aim to create an open platform where everyone can benefit and participate.

This new approach will allow us to connect with Firespiral fans, both new and old, and provide them with exciting opportunities to win exclusive rewards and enjoy special offers. Regardless of whether you’ve purchased directly from us or haven’t made a recent purchase, we want you to feel a part of our Firespiral community.

We would also like to reassure our existing loyalty club members that your dedication has not gone unnoticed. You will still continue to receive your well-deserved birthday discount, as a token of our gratitude for your continuous support.

We are grateful for your understanding and look forward to unveiling these new initiatives. We believe that this change will help us build a more inclusive and dynamic community, where everyone can share their love for Firespiral. If you have any questions or suggestions, please feel free to reach out to us. We value your voice and appreciate your ongoing support.

Wishing you all joyful moments with Firespiral!

Tamsin and Jen x